topic Bought wrong add-on in Get Support

Bought wrong add-on

CT31 — Sat, 03 Jun 2023 18:53:21 GMT

I bought the wrong add-on, could I get assistance please?

Re: Bought wrong add-on

esjliv — Sat, 03 Jun 2023 18:55:30 GMT

@CT31 - did you mean to private message CS_Agent?

For your reference, you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support' to get two methods to Contact a Customer Support Agent (CSA) with Public Mobile.

Re: Bought wrong add-on

Handy1 — Sat, 03 Jun 2023 18:56:51 GMT

@CT31 Support can usually help out with this , please message support directly

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Re: Bought wrong add-on

hairbag1 — Sat, 03 Jun 2023 18:58:25 GMT

@CT31

start a conversion with a CSA to get this fixed...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bought wrong add-on

softech — Sat, 03 Jun 2023 18:58:41 GMT

@CT31 if the add-ons was not used, support likely able to reverse the purchase, please message them and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there