topic Re: Not getting verification codes in Get Support

Not getting verification codes

EW4 — Sat, 03 Jun 2023 18:41:38 GMT

I get the Eversafe verification codes when signing into my public mobile account but do not receive them for other services. Does anyone else have this issue and know how to fix it?

Re: Not getting verification codes

softech — Sat, 03 Jun 2023 18:43:37 GMT

@EW4

first, did you just port your number into PM? do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, banks put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Not getting verification codes

esjliv — Sat, 03 Jun 2023 18:44:23 GMT

@EW4 - if you just activated recently with Public Mobile, then it could take around a week for some short codes to work on your new account here.

If you are not new here, then what verification code can you not receive?