topic Re: Booster in Get Support

Booster

dfergus50 — Sun, 15 May 2022 06:08:26 GMT

Is there such a thing as a booster to improve signal strength?

Re: Booster

esjliv — Sat, 14 May 2022 21:58:08 GMT

There is such a thing @dfergus50

https://www.google.com/search?q=booster+to+improve+mobile+signal+canada

But have you tried any troubleshooting to see if you can improve your signal?

You could try, the below to see if anything helps

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
try your SIM card into another compatible phone to see if services are improved. This could rule out a device issue.

Re: Booster

Yummy — Sat, 14 May 2022 22:23:35 GMT

Yes there is but it will work in your environment only as it requires good power to work. Not battery powered...

Re: Booster

JL9 — Sat, 14 May 2022 23:11:15 GMT

They can be hit and miss, depends on your particular situation. Have you always had network/signal issues?

Re: Booster

darlicious — Sun, 15 May 2022 00:25:26 GMT

@dfergus50

Can you give us some more info? Your location so we can check the cell tower map. Are you having an issue with both the 4G LTE and the 3G network ( used for voice calls)?

Check your signal strength readings in your phone. Go to Settings>>About phone>>SIM card status>>Signal strength= (?)dBm. Then change your network to 3G only and check it's reading.

Are the readings significantly different inside and outside your home? Or from one room to another? Or near a window and farther inside?

Has your signal strength always been an issue or just recently? Just calls or all services? When is the last time you rebooted your phone? Toggled airplane mode on/off?

This will help us determine if a signal booster will help your issue.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Booster

Gerry_P — Fri, 03 Jun 2022 16:21:30 GMT

Yes, I have one. They are available on eBay. At my cottage I had to go outside to use my phone and even then I can only get 1 bar of 4G. With the booster I get 3-4 bars inside now. I can text, email & surf indoors now no problem. Phone service is not any better though because the booster only boosts the 4G band 17 signal. I now realize I should have bought a multi-band booster which could also boost the 3G band 2 signal.

Before purchasing the booster download the Network discovery app to confirm which bands you are receiving at your house so that you get the appropriate booster.

Re: Booster

CountyDownIeUk — Fri, 03 Jun 2022 16:40:37 GMT

On Amazon https://www.amazon.ca/SolidRF-Canadian-Carriers-Supports-ft-Black/dp/B098T6524V?ref_=Oct_d_obs_d_3379578011&pd_rd_w=bQtmX&content-id=amzn1.sym.a26ace70-029b-45dd-99a6-bbbb61b20bbb&pf_rd_p=a26ace70-029b-45dd-99a6-bbbb61b20bbb&pf_rd_r=05XHHK6ETPRYDK91DGBW&pd_rd_wg=M99Oa&pd_rd_r=b2d4c12c-215b-48b1-9962-1c5e4e971d95&pd_rd_i=B098T6524V

Re: Booster

Gerry_P — Fri, 03 Jun 2022 16:55:29 GMT

Yup... That's the one I should have bought. I found this one on eBay a bit cheaper and it's a Canadian seller with free shipping too.

https://www.ebay.ca/itm/153677907087?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=UatlgeSbSlq&sssrc=2349624&ssuid=LR664oX6R3u&var=&widget_ver=artemis&media=COPY

Re: Booster

bmwrider — Sat, 03 Jun 2023 18:15:09 GMT

Those are listed at Walmart Ca for $149.00, so I may get one and try it as their return policy is pretty good.

Re: Booster

bmwrider — Sat, 03 Jun 2023 18:41:48 GMT

I looked at the coverage map and I am on the border of coverage and no coverage for 4G/3G. Im in rural N.B., but I don't have a civic address number yet, as I just bought the property. It is within 65-70 meters from 3570 Rte 620, Tay Creek, N.B., E6B1K9, which is within the coverage area I believe, as my phone shows service as I drive to that location. My property is further down the hill and the coverage map on PM website doesn't show distances or locations, so I can't really tell. It is 4G and 3G that I can't get, as that is all that it shows on the map.

I don't understand the following as I cannot find "about phone" in my settings or what the signal strength is, and don't see anything about changing to 3G only. My phone is a bit older, it is Apple 5s, 2017 I believe, and I mostly use it for phone and text, so don't use it much.

My reception is fine, except for the area I am moving to, and it works fine elsewhere. But, this is where I am going to be living within the next week or two and would like to have service there.

Check your signal strength readings in your phone. Go to Settings>>About phone>>SIM card status>>Signal strength= (?)dBm. Then change your network to 3G only and check it's reading.

Re: Booster

G_Pomzz — Sat, 03 Jun 2023 19:03:45 GMT

Download an app called "Network Cell Info" it will give you your signal strength and 4G band #. Then place a phone call , open the app and you'll see what your 3G band # is. Buy a booster that will amplify both of those bands and you are golden.

Re: Booster

bmwrider — Sat, 03 Jun 2023 20:07:12 GMT

Tried to access App Store but it keeps telling me to use wifi or turn on Cellular Data. I don't have wifi and App Store doesn't want to recognize my Cellular Data, so won't come on line. I have this problem a lot with my phone, it won't access a lot of sites..

Re: Booster

bmwrider — Sat, 03 Jun 2023 20:09:00 GMT

I will have power soon, just want to make sure I can get phone to work once I do.

Re: Booster

G_Pomzz — Sat, 03 Jun 2023 20:31:36 GMT

That's strange, are you sure you have the correct APN settings. Go to Settings>Network>Advanced> Access Point Name. Make sure it says Public Mobile and not Telus.

If you need to reset it you can find the values in the forum by searching for APN

Re: Booster

maximum_gato — Sun, 04 Jun 2023 09:06:15 GMT

@bmwrider

You can access your signal strength a different way on an iPhone compared to Android I just have to remember what thread it's in... ? Or search it....

Edit:

See my post in your thread regarding your tower locations.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Fringe-area-reception/td-p/992941#M690766