topic Re: Unable to get my account number to I can port out in Get Support

Unable to get my account number to I can port out

Ricmurdock — Sat, 03 Jun 2023 18:11:45 GMT

Trying to create a login, once I create it, it sends me to sign up screen I am already signed up. I just need my account number.

Re: Unable to get my account number to I can port out

pmbc — Sat, 03 Jun 2023 18:13:39 GMT

Are you having trouble creating the EverSafe account? You're getting the 2FA? Try your browser in incognito mode and using desktop/laptop rather than mobile. The account number is in your profile menu.

Re: Unable to get my account number to I can port out

softech — Sat, 03 Jun 2023 18:15:07 GMT

@Ricmurdock although not preferred, you can provide them the IMEI # if they allow

if not, message support for the number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to get my account number to I can port out

esjliv — Sat, 03 Jun 2023 18:15:46 GMT

@Ricmurdock - when you activated with Public Mobile did you receive an activation email? Check your email, it should be in the TO line of that email.

Otherwise, if you are still having issues contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Unable to get my account number to I can port out

computergeek541 — Sat, 03 Jun 2023 18:45:50 GMT

@esjliv wrote:
@Ricmurdock - when you activated with Public Mobile did you receive an activation email? Check your email, it should be in the TO line of that email.
Otherwise, if you are still having issues contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)

There is a situation that some customers might not notice the account number if using the Outlook for Android app. This app will only show the account number if the e-mail message header hasn't been tapped on for expanded details. If the "to" e-mail address is shown in the Outlook app, the customer would need to tap again on the e-mail message header and the account number will re-appear.