topic no cell service in Get Support

no cell service

mxzoom — Tue, 04 Jan 2022 20:09:15 GMT

not sure where to put this, but i have no cell service this morning, can any moderater help please.

Re: no cell service

will13am — Wed, 20 Dec 2017 14:21:12 GMT

@mxzoom, can you go into the self serve and check if your account is in active status? Was there a payment due that was not fully paid? If the account is active, try rebooting the phone. Failing that, send a private message to the moderator team and have them investigate. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: no cell service

mxzoom — Wed, 20 Dec 2017 14:40:17 GMT

i just contacted the mod. team , and yes my account is active , i am half way thru my 3 month term , and i rebooted the phone 3 times. thank you .

Re: no cell service

srlawren — Wed, 20 Dec 2017 20:03:31 GMT

@mxzoom have you heard back from the @CS_Agent yet? Were they able to resolve the issue?

Re: no cell service

mxzoom — Thu, 28 Dec 2017 01:08:19 GMT

yes, this is resolved, it was on my end , i have a iphone5s and i ended having to back it up on itunes and do a complete factory reset, this resovled the searching, and i regained cell service and data. thank you for all that helped.