topic Re: Switching plan in Get Support

Switching plan

ckstar82 — Tue, 04 Jan 2022 20:09:13 GMT

Hi,need some help here. Just came from vacation. My phone was suspended 2,3 weeks before. I have lost the old sim card and got the new one on last Friday. I was on the 90days plan. Now i want to switch to the new 90 days plan which gives 6g data. Therefore what should i do? To do a payment? To active the new sim card, to reactive my phone number?(i need my phone number unchanged) to change the plan? I don't know what to do step by step, any advice?

Re: Switching plan

Luddite — Tue, 30 Aug 2016 14:24:00 GMT

Log into your self serve account

Go to Plans and Add-ons and change your sim card to the new one

Go back to the initial page

Select Change plan

Select Change plan now and make the required payment

Exit

Install the new sim in your phone and reboot

Let us know if you get stuck somewhere.

Good luck.

Re: Switching plan

ckstar82 — Tue, 30 Aug 2016 15:22:06 GMT

thanks, i have update the new sim card, but when i'm changing the plan it it asked me to top up, cozky old plan was 111,the new one is 120, i top up once,. now the phone is reactivated, but with the old plan, and a banlance of 9 dollars. i tried to change the plan again , it asked me to top up another 120?

Re: Switching plan

Shazia_K — Tue, 30 Aug 2016 15:31:15 GMT

Hey @ckstar82,

I'm sorry about this,

Please don't make another payment, can you reboot your phone? I changed your plan to the new 90 days plan with 6GB.

Thanks,

Shazia

Re: Switching plan

ckstar82 — Tue, 30 Aug 2016 15:43:55 GMT

i 'd like the 90 days , provicial talk , mgs, 6g. $120, my phone number is*******

Re: Switching plan

Shazia_K — Tue, 30 Aug 2016 15:46:54 GMT

@ckstar82,

I have already made the changes for you, can you simply reboot your phone? 🙂

Thanks,

Shazia