topic Re: Account in Get Support

Account

Basketball — Wed, 24 May 2023 18:30:42 GMT

I have had my phone for a long time with Public Mobile. Trying to create an online account to mange my account/phone?

Re: Account

Handy1 — Wed, 24 May 2023 18:38:21 GMT

@Basketball if you signed up in store a long time ago it’s possible you never created a my account I that case you need support to help you creat one

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Account

A_CX_PM — Wed, 24 May 2023 18:44:50 GMT

That's exciting news! All your logins are combined, so you can log into My Account using the credentials you have for the Community. The best way to manage your account is through the app. If you need more help, check out our help articles on the subject .

Re: Account

Basketball — Wed, 24 May 2023 18:50:01 GMT

How do I connect my existing phone with my community account I just created

Re: Account

Luddite — Sat, 03 Jun 2023 15:40:29 GMT

@Basketball "How do I connect my existing phone with my community account I just created"

Hopefully you're not still stranded. I found working from My Account was better. Once logged into My Account clicking Community automatically asks you to choose a nickname.