topic Cannot make calls in Get Support

Cannot make calls

Deana1 — Sat, 03 Jun 2023 13:53:08 GMT

@CS_Agent

Cannot make or receive calls - tried all fixes - cannot submit ticket, either.

Re: Cannot make calls

Handy1 — Sat, 03 Jun 2023 13:55:12 GMT

@Deana1

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Cannot make calls

softech — Sat, 03 Jun 2023 14:04:52 GMT

@Deana1 before support replies you , hope we can get it fixed together

you tried reboot the phone already? Text and Mobile data work?

did you check if your account status is Active? Please login My Account using Incognito mode and check

try changing your phone Preferred network type or network mode to 3G Only (WCDMA)? check if the phone connects at all. If not, it is a 3G network issue in your area. You can see it working if you check in another area

Or if you have a newer phone, check the Preferred network back to 4G or LTE or Automatic and turn on VoLTE

If you have another phone, test your sim there. This will for a sim reprovision it could resolve the issue without agent's help

Let us know

Re: Cannot make calls

Anonymous — Sat, 03 Jun 2023 14:46:41 GMT

@Deana1 wrote:
@CS_Agent
Cannot make or receive calls - tried all fixes - cannot submit ticket, either.

@Deana1 After you hit the link you have above, then go to 'SEND A MESSAGE'. That is how you private message customers support.

Re: Cannot make calls

hTideGnow — Sat, 03 Jun 2023 15:03:26 GMT

HI @Deana1

Try Reset all networks on your phone. That resolved my friend's voice problem just yesterday