topic I can't update the payment method in Get Support

I can't update the payment method

Alex558 — Sat, 03 Jun 2023 13:47:31 GMT

I can't update the payment method. I want to put another credit card, but I can't.

Only the message popped up "Something went wrong". I have tried with different browsers like Firefox, safari, chrome.

But failed.

Handy1 — Sat, 03 Jun 2023 13:56:22 GMT

@Alex558 You should be able to do this in your my account in the payment tab … but you can get support to update credit card info too

Message support directly

softech — Sat, 03 Jun 2023 14:06:49 GMT

@Alex558 Yes, it could happen sometimes.

Please wait a full hour and try again in case you tried too many times ealier and triggered a temperory fraud lock.

And did you try using another card ?

did you try using the app?

Yes if nothing works, please message support to open ticket:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there