topic Re: Overcharged plan in Get Support

Overcharged plan

DaniloMalagon — Sat, 03 Jun 2023 13:21:58 GMT

I got overcharged with 50$ 2 days before my plan renewal, and then I got charged again on the renewal date I need a refund!

Re: Overcharged plan

Handy1 — Sat, 03 Jun 2023 13:32:51 GMT

@DaniloMalagon First check credit card is one charge pending and the other is posted .. if one pending it should drop off

but reach out to support if not

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add typo

Re: Overcharged plan

HALIMACS — Sat, 03 Jun 2023 13:29:43 GMT

@DaniloMalagon

Also, check your payment tab in your self-serve account to see if it is displaying two payments to your service.

You may see one resting in your available funds - is so, better to leave it there for NEXT renewal as refunds can take longer than a full cycle to be completed.

Re: Overcharged plan

softech — Sat, 03 Jun 2023 14:23:33 GMT

@DaniloMalagon We saw some posts about duplicated charge in the last couple days. So, it could be the same issue. If you are sure they are no pending charge but real charge, please open ticket with support as suggested