@CS_Agent

LeiCui — Sat, 03 Jun 2023 04:07:17 GMT

@CS_Agent I just tried to activate my esim and transfer my old number to it. The service cannot be activated.

Re: @CS_Agent

softech — Sat, 03 Jun 2023 04:14:29 GMT

@LeiCui here in the community, we are just customers like you , but we try to help

Are you using Android or iPhone?

At which point you got to? did you get the QR code and did you install the eSIM profile? If you got pass there, then try a device reboot first.

If still does not work, try to Reset All networks

if issue persists, please open a ticket with Support via Private message for further assistance

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there