Registering T911

KP4 — Sun, 04 Jun 2023 06:38:14 GMT

Please help me complete registration of text 9-1-1 service. Thank you.

Re: Registering T911

softech — Sat, 03 Jun 2023 01:53:40 GMT

~~PM offers that, but you have to work with PM support to register that~~

~~Private message CS agent at~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Update: this seems to be more updated version:

https://productioncommunity.publicmobile.ca/t5/Get-Support/T911/m-p/644856

TTY relay isn’t something that is preferred in emergency situations, but it’s quite helpful in general. Most of the relay operators are not trained to deal with traumatic situations and may panic and they aren’t supported should they suffer the effects of second hand trauma exposure, so it’s something I’d like to avoid.

I received a DM from the mod team. It’s self serve, you just have to text “T911” 428911 and follow the prompts, should anyone else need this info. Hopefully they update their help documents soon.

edit: here is the updated doc.
https://assets.ctfassets.net/g0l02radjx86/13UcS5uEtiMoO2gA6G8QQM/7f040d10f46f76df007da8ee3495a59b/E911_EN.PDF

And more info from Telus:

https://www.telus.com/en/about/accessibility/accessibility-services/text-with-911

Of course, it is best to message support to confirm

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Registering T911 in Get Support

Registering T911

Re: Registering T911