topic Need proper community ID back - cant send support private message "unknown error occured" in Get Support

Need proper community ID back - cant send support private message "unknown error occured"

Anonymous — Sat, 03 Jun 2023 00:51:05 GMT

I need to have my community account switched to my proper user ID that I actually use and have logged experience with. Creating my eversafe ID forced me to choose a new community nickname as my nickname was already taken - by me.

The account I need to be my main community is "Pawprints1986" Instead of this newly created "Pawprints19862"

already using chrome, already incognito, on a windows 10 PC

Silly me thought using PC would avoid issues. WRONG

not sure who to tag for help

Re: Need proper community ID back - cant send support private message "unknown error occured&qu

Handy1 — Sat, 03 Jun 2023 00:51:38 GMT

@Anonymous

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Need proper community ID back - cant send support private message "unknown error occured&qu

Anonymous — Sat, 03 Jun 2023 00:53:28 GMT

@Handy1 already tried, thats when i get "unknown error has occured"

Re: Need proper community ID back - cant send support private message "unknown error occured&qu

LitlLdy — Sat, 03 Jun 2023 01:04:17 GMT

@Anonymous , sending CS_Agent a private message from your community mailbox should work. It’s the virtual assistant/chatbot thats messed up. Please try again.

You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: Need proper community ID back - cant send support private message "unknown error occured&qu

Anonymous — Sat, 03 Jun 2023 01:06:56 GMT

@LitlLdy just tried again from my mobile and that works? No clue why, I was trying to use what they would have programmed the site to work best in, standard Google chrome for PC

Apparently that's not the solution 🤷

Re: Need proper community ID back - cant send support private message "unknown error occured&qu

LitlLdy — Sat, 03 Jun 2023 01:11:55 GMT

@Anonymous wrote:
@LitlLdy just tried again from my mobile and that works? No clue why, I was trying to use what they would have programmed the site to work best in, standard Google chrome for PC
Apparently that's not the solution 🤷

@Anonymous , Well, they don’t know everything do they? 🤣

I know it’s all very frustrating! The joy of technology! Hoping you can get your regular name back quickly. A lot of people has this issue. I see some have theirs back now! It’s nice seeing the right names after getting used to them! 🙂