topic Re: Lock out in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Lock-out/m-p/992719#M690212 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/293216">@car62</a>&nbsp;wrote:<BR /><P>My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before&nbsp;</P><HR /></BLOCKQUOTE><P>Please try the option for resetting the password.&nbsp; Also, when the new Public Mobile app came out, the 1 hour lockout afer repeated unsuccessful attempts was re-introduced.&nbsp; If you're certaint hat the credential are correct, try again after waiting for an hour.</P> Sat, 03 Jun 2023 00:46:48 GMT computergeek541 2023-06-03T00:46:48Z Lock out https://productioncommunity.publicmobile.ca/t5/Get-Support/Lock-out/m-p/992718#M690211 <P>My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before&nbsp;</P> Sat, 03 Jun 2023 00:44:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lock-out/m-p/992718#M690211 car62 2023-06-03T00:44:33Z Re: Lock out https://productioncommunity.publicmobile.ca/t5/Get-Support/Lock-out/m-p/992719#M690212 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/293216">@car62</a>&nbsp;wrote:<BR /><P>My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before&nbsp;</P><HR /></BLOCKQUOTE><P>Please try the option for resetting the password.&nbsp; Also, when the new Public Mobile app came out, the 1 hour lockout afer repeated unsuccessful attempts was re-introduced.&nbsp; If you're certaint hat the credential are correct, try again after waiting for an hour.</P> Sat, 03 Jun 2023 00:46:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lock-out/m-p/992719#M690212 computergeek541 2023-06-03T00:46:48Z