topic Re: Transfer number issue in Get Support

Transfer number issue

Yvonne58 — Sat, 03 Jun 2023 00:48:22 GMT

@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you

Re: Transfer number issue

Handy1 — Fri, 02 Jun 2023 23:30:06 GMT

@Yvonne58 Here’s how if your already activated a PM SIM card

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Transfer number issue

softech — Fri, 02 Jun 2023 23:29:57 GMT

@Yvonne58 is your current PM line working, can make outgoing and receive incoming calls?

If so, simple open a ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transfer number issue

HALIMACS — Fri, 02 Jun 2023 23:41:15 GMT

Your legs are getting tired?

Huh @Yvonne58 ?

You don't have to stand for the entire process ....

Re: Transfer number issue

Yvonne58 — Fri, 02 Jun 2023 23:42:45 GMT

Lol thanks everyone I’ve sent a PM already and I’m currently sitting down! Thank you!

Re: Transfer number issue

HALIMACS — Fri, 02 Jun 2023 23:45:40 GMT

@Yvonne58

The reason for this is because Koodo prepaid shares the same systems as Public Mobile as they are both under the TELUS umbrella.

Public Mobile has to simply manually switch the carrier in their system from Koodo to Public Mobile.

You should be good to go within an hour or so...

Re: Transfer number issue

computergeek541 — Sat, 03 Jun 2023 00:47:57 GMT

@Yvonne58 wrote:
Lol thanks everyone I’ve sent a PM already and I’m currently sitting down! Thank you!

self solution removed