topic Re: I'm new and paid for my first month now time to pay and having trouble for second month in Get Support

I'm new and paid for my first month now time to pay and having trouble for second month

Quirky_7 — Fri, 02 Jun 2023 17:25:45 GMT

I can't find how to pay the second month ? My last month plan was when I started with Public and got the 3g plan unlimited for $35. and looking at the plans they do not list it ???

I thought I could somehow find a ''Payment'' and ''My account'' and option to pay. everytime I click on something it has me signing in and waiting for a confirmation thru my email to open the new window to then not find what I'm looking for, AND I just want to pay and continue with that plan I originally signed up to !

If possible I would like to pay for 6 months or a year in advance but I'm not sure if that is possible.

This test drive is not going good !

Re: I'm new and paid for my first month now time to pay and having trouble for second month

hTideGnow — Fri, 02 Jun 2023 17:28:17 GMT

HI @Quirky_7

Did you click the "Trusted Device" box at the bottom of the 2FA code screen?

Re: I'm new and paid for my first month now time to pay and having trouble for second month

Handy1 — Fri, 02 Jun 2023 17:28:43 GMT

@Quirky_7 There is a payment tab in your my account

Turn auto pay off 3 easy clicks

Or if you know the 4 digit PIN number

*611

look on drop down menu … you can also get vouchers and 611

Re: I'm new and paid for my first month now time to pay and having trouble for second month

DennyCrane — Fri, 02 Jun 2023 17:29:43 GMT

You can add a credit card and setup auto pay if you like. But yes, you can also pay more and leave a credit there too (I personally wouldn't, but you can).

In the app you can press the + sign and make a payment.

Re: I'm new and paid for my first month now time to pay and having trouble for second month

softech — Fri, 02 Jun 2023 17:30:44 GMT

@Quirky_7

For your constant login issue, click on the check box for "trusted device". Or try a different browser

For Payment, once you logged in, go to Payment page, then click Add Funds with Credit/Debit Card
A chat window will open and you can complete the payment there

you can also buy vouchers from store like SDM/711/Shell/London Drug and pay using *611

Re: I'm new and paid for my first month now time to pay and having trouble for second month

Quirky_7 — Fri, 02 Jun 2023 17:30:50 GMT

So I did find something , when paid this came up ? US Roam-Talk Txt 3 GB Data(15d)

a915d) does that now mean the original plan I had that was one month is now 30 days ?

Re: I'm new and paid for my first month now time to pay and having trouble for second month

DennyCrane — Fri, 02 Jun 2023 17:32:46 GMT

PM plans were never for a month, they've always been 30 days.

Re: I'm new and paid for my first month now time to pay and having trouble for second month

dust2dust — Fri, 02 Jun 2023 17:35:02 GMT

Did you sign up here using vouchers and support? Or did you sign up using a credit card? If the latter then autopay will have turned on and it should just renew on its own if it all works properly. It now sounds like you've bought a roaming add-on.

All plans here are 30 days, not a month by the way.