topic Re: 30 day data limit in Get Support

30 day data limit

nino1 — Fri, 02 Jun 2023 14:44:07 GMT

Hi I just purchased 3 G of data not realizing that is is only good for 30 days. Is this new? I thought once you purchased data it was good until it was used up?

If this is the case and it does expire in 30 days, I would like a refund please, as I still have data left from my previous purchase.

thank you

Re: 30 day data limit

Handy1 — Fri, 02 Jun 2023 14:45:42 GMT

@nino1 Yes this just changed with new system update

message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: 30 day data limit

esjliv — Fri, 02 Jun 2023 14:46:22 GMT

@nino1 - 3G plans or you are talking about data addons? Yes, newly purchased data addons are now good for 30 days after purchase.

WE can't help you with refunds or credits, we are just customers like you here.

To reach Public Mobile Representatives (CSA) to do this by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: 30 day data limit

selmak — Fri, 02 Jun 2023 14:50:09 GMT

@nino1
yes it's new and it is not improvement definitely
if you didn't use any of it maybe you will be able to get refund, worth a try contact customer support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

On the brighter side, it looks like they will be offering free unlimited at 512k speed once you do run out of your data
I didn't see the formal announcement, but if you get your refund back and still have the data would you mind letting us know if it works?
thanks

Re: 30 day data limit

DDM69 — Fri, 02 Jun 2023 14:50:30 GMT

@nino1

Re: 30 day data limit

Handy1 — Fri, 02 Jun 2023 14:51:10 GMT

@selmak The unlimited data is only for 5G plans

Re: 30 day data limit

hTideGnow — Fri, 02 Jun 2023 14:55:40 GMT

HI @nino1 sorry, it is a new policy for data addon. Luckily just data and not voice

But the old data you got before are non-expiring still

to request refund, check with agent by message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 30 day data limit

Handy1 — Fri, 02 Jun 2023 14:57:11 GMT

@nino1 Also for the price of 3GB of data add on costs more then the new promotion plan 20GB for $39 if your not aware and there’s no expiry on that plan also

Re: 30 day data limit

DDM69 — Fri, 02 Jun 2023 15:00:43 GMT

FYI-this is a community board-all customers

We can't issue refunds or access your account

Re: 30 day data limit

nino1 — Fri, 02 Jun 2023 15:01:42 GMT

thank you for all the useful tips! I will try to get a refund

Re: 30 day data limit

selmak — Fri, 02 Jun 2023 15:21:07 GMT

thanks @Handy1 i didn't know but was too lazy to nose around:o)

Re: 30 day data limit

selmak — Fri, 02 Jun 2023 15:25:11 GMT

@Handy1 it's true that upgrade would be way to go if you use it, but there are lots of us who go over just about 100k or so within a month if at all. The old system was just great, 1 gig was going really far.

Re: 30 day data limit

Handy1 — Fri, 02 Jun 2023 15:29:11 GMT

@selmak Your absolutely right. Many are not happy about it either … here join the petition on it

https://productioncommunity.publicmobile.ca/t5/Get-Support/Clarification-of-Public-Mobile-Data-Add-on-Expiry-Changes-and-US/td-p/987674

Re: 30 day data limit

nino1 — Thu, 08 Jun 2023 17:16:19 GMT

They did make an exception and gave me refund for the data I purchased.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

hTideGnow — Thu, 20 Jul 2023 13:42:47 GMT

HI @kkfaudio1

yes, 30 days for data addon now since May