topic Re: US Roaming in Get Support

US Roaming

Bsb — Sun, 04 Jun 2023 05:15:03 GMT

I paid for US roamimg with points and its day 3 with no connection

Handy1 — Fri, 02 Jun 2023 14:24:11 GMT

@Bsb Reboot the phone and make sure you connected to T mobile

sheytoon — Fri, 02 Jun 2023 14:25:26 GMT

Might be a silly question, but have you enabled data roaming on your phone?

DDM69 — Fri, 02 Jun 2023 14:28:43 GMT

So here in the community, if you want some help, details are key. Have you used the search bar to see what others have done to fix this same issue?

What have you done or checked so far?

Is data roaming enabled?

Connected to T Mobile?

dust2dust — Fri, 02 Jun 2023 14:28:51 GMT

Do you see the roaming add-ons in your list of add-ons? Did points get deducted off your points balance?

Handy1 — Fri, 02 Jun 2023 14:42:25 GMT

simply try refreshing the page to check data / mins / add ons

For most up to date account info