topic Re: Texting issue in Get Support

Texting issue

Victoria24 — Fri, 02 Jun 2023 13:40:08 GMT

Currently I am unable to send text messages

Re: Texting issue

Handy1 — Fri, 02 Jun 2023 13:42:07 GMT

Re: Texting issue

softech — Fri, 02 Jun 2023 13:42:00 GMT

@Victoria24 voice and data both work?

are you on Android or iPhone?

and are you sending SMS text or iMessage/RCS? if iMessage/RCS, you need mobile data turned on, confirm if you are sending SMS or not. You can tell by the colour

Re: Texting issue

softech — Fri, 02 Jun 2023 13:42:28 GMT

@Handy1 cancel plan change?

Re: Texting issue

Handy1 — Fri, 02 Jun 2023 13:43:22 GMT

@softech Testing some pics I made up .. making sure work n deleted why I never tagged OP

Re: Texting issue

softech — Fri, 02 Jun 2023 13:45:07 GMT

@Handy1 LoL.. no worry, I was checking if OP has another post. and you know, with some people have a new profile since they cannot get back the old one, I thought OP has raised the question before.

no worry 🙂

Re: Texting issue

esjliv — Fri, 02 Jun 2023 14:00:28 GMT

@Victoria24

Both iMessage and Chat Features require a wifi connection or data enabled to send/receive texts.

if iMessage and you are out of data for your current cycle be sure to have SMS and MMS enabled in the settings of your device.
if you are using android and you use Chat Features, then I suggest you turn that off, as it requires wifi or data to send/receive texts.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Otherwise try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work