topic Re: Esim in Get Support

Esim

VictoriaA — Fri, 02 Jun 2023 13:33:58 GMT

My phone plan is activated but the esim didn’t activate I’m trying to get a hold of someone to help with the porting process

Re: Esim

softech — Fri, 02 Jun 2023 13:35:14 GMT

@VictoriaA did you get pass the QR code and installed the eSIM profile? if you did , try to reboot the phone and click Reset all networks

if not, or you still have problem, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim

kristel — Fri, 02 Jun 2023 13:35:19 GMT

im having same problem since last night waiting for reply too !!

Re: Esim

Handy1 — Fri, 02 Jun 2023 13:35:28 GMT

@VictoriaA Easy fix for support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Esim

softech — Fri, 02 Jun 2023 13:36:15 GMT

@kristel Please message PM support again this morning

Re: Esim

VictoriaA — Fri, 02 Jun 2023 13:36:26 GMT

I installed the esim from the website

Re: Esim

softech — Fri, 02 Jun 2023 13:37:39 GMT

@VictoriaA wrote:
I installed the esim from the website

@VictoriaA if the eSIM profile is installed, try the Reset all networks and see if it works.

If not, Message support as advised above

Re: Esim

kristel — Fri, 02 Jun 2023 13:38:36 GMT

i have no solution yet my boss been emailing me nonstop on why my clients cant get ahold of me !!!! this is the worse ever!

Re: Esim

VictoriaA — Fri, 02 Jun 2023 13:41:45 GMT

Ok sis that but I’m not getting any text message I can only call

Re: Esim

kristel — Fri, 02 Jun 2023 13:42:42 GMT

PM MESSAGE ME THIS

It seems that all iPhones, including the 12th Gen, due to software limitations need to be activated with a physical SIM first.

LOL? ALL IPHONE dont work , then why are u selling ESIMS !

Re: Esim

softech — Fri, 02 Jun 2023 13:43:35 GMT

@kristel thanks for sharing. this is somthing new but not good news 😞

Re: Esim

VictoriaA — Fri, 02 Jun 2023 13:45:20 GMT

I didn’t have to wait for the porting to finish transforming over

Re: Esim

VictoriaA — Fri, 02 Jun 2023 13:46:04 GMT

I think I have to wait for the porting process to be over

Re: Esim

softech — Fri, 02 Jun 2023 13:47:33 GMT

@VictoriaA wrote:
I didn’t have to wait for the porting to finish transforming over

@VictoriaA you don't. If the eSIM activated ,you can at least make outgoing calls

Poring is the second part of it , that is whether you can receive incoming calls

So, you cannot make calls or mobile data not work, right?

does your phone showing connected to PM network?

again, you don't have to wait for Porting process to cover. If you cannot make outgoing calls now and/or you see the phone not connecting to PM, please open a ticket with support first

Re: Esim

kristel — Fri, 02 Jun 2023 14:13:06 GMT

final update PM told me not possible to get esim to work so go grab a phyiscal sim card from store.

when i asked for a refund on the esim that i purchased last night , the response is

As per our Service Terms, we can help you with the issue, but we cannot refund the amount: https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Pu... .

WOW PM WOW !!!! $5 scam

Re: Esim

softech — Fri, 02 Jun 2023 14:15:50 GMT

@kristel reply the agent and push them for compensation, refund on both eSIM and the new physical sim cost.

Honest, they will usually do that if you push. Ask the agent to escalate

and btw, you are on iPhone or Android?

Re: Esim

kristel — Fri, 02 Jun 2023 14:31:35 GMT

iphone , agent says ESIM Doesnt work with iphone right now have to work around by buying a physical one to activate first then buy another esim to get that to work .

?? LOL Why would i buy 2 sim card

Re: Esim

softech — Fri, 02 Jun 2023 14:34:59 GMT

@kristel again, reply them and ask them to reimburse you the cost

Re: Esim

hTideGnow — Fri, 02 Jun 2023 15:06:39 GMT

@kristel wrote:
iphone , agent says ESIM Doesnt work with iphone right now have to work around by buying a physical one to activate first then buy another esim to get that to work .

?? LOL Why would i buy 2 sim card

HI @kristel so, they don't have an ETA when iPhone eSIM will work?

I just try to bring a friend in because of eSIM , she has iPhone.