topic Calling not working in Get Support

Calling not working

Phelpsy — Fri, 02 Jun 2023 13:13:15 GMT

Having trouble calling out with my new phone. I don't know if it's the phone with the issue because data, texting, and functionality works. When I call out it doesn't process the call most times or if it does it takes a long time and service cuts out. Please help

Re: Calling not working

Handy1 — Fri, 02 Jun 2023 13:21:54 GMT

@Phelpsy Try to reboot network settings and reboot the phone see if that helps

Re: Calling not working

softech — Fri, 02 Jun 2023 13:21:59 GMT

@Phelpsy first, if you want to have agent to look into your case, please open a ticket with them

for the calling issue, what brand and model your phone is?

Try to change your phone's preferred network to 3G Only or WCDMA only

If you phone is a newer one from last 2 years, you can also try to enable VoLTE and see if it works

Also, try your phone in different area, maybe just a local network issue