topic Re: QR code for activation in Get Support

QR code for activation

Stan666 — Fri, 02 Jun 2023 12:16:59 GMT

Recently deleted esim , trying to to activate it on a different phone. Please PM, if you are going to offer something like esim make it the way how supposed to be. With QR code. All the phones working with esim want QR code. Now I have plan with PM and can't use it because I can't install the esim again. On both phones. Topical Canadian service.

Re: QR code for activation

softech — Fri, 02 Jun 2023 12:24:03 GMT

@Stan666 Yes at the moment, eSIM is avilable for new activation only. If activated eSIM, deleted it , or want to change to another phone, they don't have the process for that yet.

I hope they will come up with that soon

Re: QR code for activation

Stan666 — Fri, 02 Jun 2023 12:26:14 GMT

Yes, but I am not ok with the fact that the plan is paid for 3 months in advance and can not be used because they made some half mediocre service

Re: QR code for activation

softech — Fri, 02 Jun 2023 12:27:55 GMT

@Stan666 understand your concern

So, you want to change phone and PM asks you to change back to physical sim , right?

Re: QR code for activation

Stan666 — Fri, 02 Jun 2023 12:35:55 GMT

Nope. I have deleted the esim on my current phone with idea to activate it on a new phone. Very simple, right? But the new phone and any phone with esim option requires QR code. .

That's it.

Re: QR code for activation

DDM69 — Fri, 02 Jun 2023 12:38:10 GMT

Do you want help with something?

Re: QR code for activation

Stan666 — Fri, 02 Jun 2023 12:49:43 GMT

Yes please .I need either new esim number or QR code of my existing esim. I would like to transfer it to a new phone. I have deleted it from the existing phone and now I am stuck with prepaid plan for 3 months and can't use it because of the esim .

Re: QR code for activation

softech — Fri, 02 Jun 2023 12:59:41 GMT

@Stan666 please message agent and see what they say .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: QR code for activation

esjliv — Fri, 02 Jun 2023 13:34:45 GMT

@Stan666 wrote:
Yes please .I need either new esim number or QR code of my existing esim. I would like to transfer it to a new phone. I have deleted it from the existing phone and now I am stuck with prepaid plan for 3 months and can't use it because of the esim .

@Stan666 - know that here on the Community Forum you are communicating with customers and members like yourself. Sound like only Public Mobile representatives can help you with this one I believe, so submit a ticket to them by softech's link.

For your future reference, you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support' to get two methods to Contact a Customer Support Agent (CSA) with Public Mobile. You've already noticed Chatbot is currently 'out of service', so if Public representatives are needed until this is up and running use the 2nd option to private message CSA.