topic Re: US bundle add on in Get Support

US bundle add on

Fisher987 — Fri, 02 Jun 2023 11:15:48 GMT

I paid for the US talk/text/data and it hasn’t been applied. I need it for work now. This has happened the last couple of times. Please fix and add it to my plan. Thanks.

Re: US bundle add on

Handy1 — Fri, 02 Jun 2023 11:19:19 GMT

@Fisher987 Reboot the device , and make sure your connected to T mobile

if you need further assistance from support message them directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: US bundle add on

DDM69 — Fri, 02 Jun 2023 11:43:00 GMT

@Fisher987 this is a forum of all customers. You need to manage your own account.

Re: US bundle add on

hycm53 — Fri, 02 Jun 2023 11:44:57 GMT

@Fisher987 wrote:
I paid for the US talk/text/data and it hasn’t been applied. I need it for work now. This has happened the last couple of times. Please fix and add it to my plan. Thanks.

login your account, check the US add on is on your account. Check if the amount has been charged to your credit card.
When you are in US, make sure to connect to T Mobile if your phone didn't automatically connect to. If your phone support VoLTE, turn it on or LTE.