topic Re: You are not Billing me correctly, please fix in Get Support

You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:09:35 GMT

Hello,

I have been with you over a year now and I am suppose to get 1 dollar off my bill. I reported this a few months ago, and was told that it takes a month to kick in, but yet I am still being charge the same amount. You even sent me a reminder that I was with you a year and thanked me for my business, and told me that my bill would be going down a dollar, yet nothing changed, even after I complained.

Secondly, I spent some points to reduce my bill (10 dollars I think), and that did not happen either?

What is going on over there? I like your service but your Billing department sucks.

Finally, can you please consider removing the "I am a robot" picture thing? I go through enough security to get in here as it is. Email / password, Username / password, then you send me a code by phone, and you still want me to prove to you that I'm not a robot???

Thank you.

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:12:49 GMT

@Slashem Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:16:40 GMT

Thanks for the information, I will do that.

Re: You are not Billing me correctly, please fix

softech — Fri, 02 Jun 2023 03:17:32 GMT

HI @Slashem so, you have an old ticket?

go and find the old ticket number. Then open a new one and provide them the old ticket number as reference. Should be an easy ask

for the second point, when did you redeem the point? the $15 credit should appear in your Account as Available Fund within 24 hours. You can go back and check. Login to My Account, check Payment history and you should see it

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:26:32 GMT

Hello,

Everything has changed here recently. It does not show me any old tickets or old messages that I sent before. Only today's messages show up.

However, Public Mobile should know how long I've been with them, and they can credit me a dollar for each month after my anniversary. They should also have a record of the points spent to get the 10 or 15 dollars off my bill.

I don't understand why the billing department does not function properly over there. My dad had to contact you because he didn't get his 1 dollar a month off as well.

Please see what you can do to fix this. Thank you.

Re: You are not Billing me correctly, please fix

softech — Fri, 02 Jun 2023 03:28:56 GMT

@Slashem no worry, just message them and should be able to sort it out

You mentioned your old message gone, are you logging in with another id now as you cannot get the old id back?

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:41:05 GMT

@Slashem So you’re not on the old rewards system .. you’re in the new points system ? The $1 / 1point you mention is that from friend referrals ? … because you do t get loyalty or auto pay rewards when in the new point system

Adding the said $1 if friend referral is it possible they left PM or have suspended account

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:33:03 GMT

When I logged in this evening, the had me sign up for some added security thing, then when I went to Community, it asked me to choose a User Name, like my old user name was gone. When I tried to use the old name (Slashum), it said "That name is being used", so I picked "Slashem" this time. It's weird.

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:36:19 GMT

@Slashem You been affected by this thread

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

Bravo the post and support will work with you , but since your contacting them now anyways mention that too

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:36:24 GMT

I don't know if I'm on the "old reward system". With my 25 dollar plan, I'm suppose to get 1 dollar off each year I am with Public mobile (up to 5 years max I believe). I have not referred a friend, so no discount there.

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:39:31 GMT

@Slashem If your on old rewards you can’t reedem points for $15 off …. And only in old rewards can you get $1 off for each year max of $5 for 5 years of services … same with $2 auto pay that’s for old rewards too …

Re: You are not Billing me correctly, please fix

softech — Fri, 02 Jun 2023 03:38:35 GMT

@Slashem login to My Account and check the Rewards tab , you will see either $ rewards or Points. If you see $, you are on the old one. if you see points, then somehow you migrated to the new one, and hence not getting the loyalty reowards like before

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:42:59 GMT

@Slashem Hate to say it , but if your on points , there really no reason to contact support now unfortunately nothing they will do . No way to go back to old rewards

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:46:41 GMT

Another person told me the username thing is happening to other people as well and shared this link.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 03:49:05 GMT

@Slashem I just sent you that link

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 03:58:10 GMT

When I signed up with them about 1 1/2 years ago, I was told that I would get a dollar off every year I was with them. My father signed up just before I did and he is getting the yearly discount, so I should be too. I also got an email from them saying that my 1 year anniversary was coming up and that I would get 1 dollar off my bill.

If they did something to take me off of that, it's their mistake, so they should have to fix it. They are driving me crazy.

Re: You are not Billing me correctly, please fix

softech — Fri, 02 Jun 2023 03:59:43 GMT

@Slashem when was the exact date you joined PM?

PM changed to the new plan on Jan 25, 2022. Anyone joined on that day or after are on the NEW public points rewards. Please confirm the exact date you joined

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 04:01:13 GMT

@Slashem It’s changed around that time unfortunately , but you said you redeemed 15 points for $15 off your bill … so that tells me right there your not on old rewards unfortunately

Re: You are not Billing me correctly, please fix

Handy1 — Fri, 02 Jun 2023 04:04:48 GMT

@Slashem Check your payment tab also is easy way to tell

See where it says -$2 for subscription dies you’d show that

Re: You are not Billing me correctly, please fix

Slashem — Fri, 02 Jun 2023 04:08:43 GMT

My credit card only goes back 1 year, so I cannot verify when exactly I joined, but they should have it on record there. I might be able to call the credit card company and ask them to go back and check the records. Either way they own me money. If I'm on the old plan (should be) they need to give me the 1 dollar off, and if I'm on the old plan, the did not credit me the $15 bucks. Why did they send me the email telling me that my anniversary was coming up and that I would be credited a buck, and when I came here to tell them I was not getting credited, and was told that it would be on next months bill.

I'm confused man. I know this has nothing to do with you, but I was told thing when I signed up for this, and my dad is getting the "old rewards", and I signed up just after him, so sigh.