topic Re: Mobile app in Get Support

Mobile app

badboy1245 — Fri, 12 Jan 2024 17:51:45 GMT

Why is that I have to keep signing in to my mobile app. It's not a web site it's an app, I should be able to go directly to my account whe

Re: Mobile app

Handy1 — Fri, 02 Jun 2023 00:44:20 GMT

@badboy1245 Tab the box that says trusted device when you sign in next time should help

Re: Mobile app

BKNS27 — Fri, 02 Jun 2023 00:46:32 GMT

@badboy1245

Did you click on trusted device while login to your account?

You also need to click on trusted device again once you enter the 2FA code.

Re: Mobile app

pmbc — Fri, 02 Jun 2023 00:46:24 GMT

@badboy1245 It's an "app" but I don't see it as an app in the real sense. To me it's almost just a wrapper for their website. If an app you should be able to use biometrics if supported by your device in order to log in securely to the app. It'll be baby steps I think.

Re: Mobile app

badboy1245 — Fri, 02 Jun 2023 00:47:12 GMT

I do that and it keeps asking for a password

Re: Mobile app

golfball — Fri, 02 Jun 2023 00:48:07 GMT

The PM app doesn't support automatic login, it functions more like a banking app.

Re: Mobile app

badboy1245 — Fri, 02 Jun 2023 01:00:30 GMT

The truest divice is only good for 5 minutes and then I have to keep signing in

Re: Mobile app

softech — Fri, 02 Jun 2023 01:01:37 GMT

@badboy1245 it works for me

the 5 min trust 9n browser or app.?

Re: Mobile app

LitlLdy — Fri, 02 Jun 2023 01:04:40 GMT

@softech wrote:
@badboy1245 it works for me
the 5 min trust 9n browser or app.?

@softech , selecting trusted device doesn’t work for me. When I open it again it gives error messages then asks me to sign in again then code sent to phone again. Maybe it’s my device!

Re: Mobile app

softech — Fri, 02 Jun 2023 01:06:51 GMT

@LitlLdy on the app or browser?

9f browser, there is an option to "clear cache on exit" disable it

Re: Mobile app

LitlLdy — Fri, 02 Jun 2023 01:13:02 GMT

@softech wrote:
@LitlLdy on the app or browser?
9f browser, there is an option to "clear cache on exit" disable it

@softech , whoops sorry, thought we were talking about the mobile app! 🤣 I meant to type mobile app like Op did in post but I forgot! Sorry 🤣

Edit: Browser is used in private/incognito mode. Nothing to clear. So for that I understand it not saving it but the app should! Maybe only for certain devices. I don’t know!

Re: Mobile app

softech — Fri, 02 Jun 2023 01:13:24 GMT

@LitlLdy i know the topic is app.. lol

but i just have trick to browser..

app, try uninstall and reinstall. And I wonder some app security setting clearing the app cache

Re: Mobile app

LitlLdy — Fri, 02 Jun 2023 01:22:54 GMT

@softech wrote:
@LitlLdy i know the topic is app.. lol
but i just have trick to browser..
app, try uninstall and reinstall. And I wonder some app security setting clearing the app cache

@softech , I don’t have background app refresh enabled for it so I will enable it & see if it makes a difference. It’s a new install. Maybe a new update in the future will fix it! As it is after I sign on it refreshes repeatedly before it will load anything. Huge lagging (not my internet). It’s new so it will have issues!

If I find a fix to keep it signed in I will report back @badboy1245

Re: Mobile app

softech — Fri, 02 Jun 2023 01:27:04 GMT

@LitlLdy you are on iPhone?

try turn off clear cache when exit on Safari and test the app. The app actually calls the browser to connect to Telus login server, I think it might work

Re: Mobile app

LitlLdy — Fri, 02 Jun 2023 02:54:44 GMT

@softech wrote:
@LitlLdy you are on iPhone?
try turn off clear cache when exit on Safari and test the app. The app actually calls the browser to connect to Telus login server, I think it might work

@softech , no, iPad. I don’t use my phone online. My iPad is much bigger to see & type on. So far with background app refresh enabled the app is still logged in!

Just read one of J_PM’s posts “Facts & Troubleshooting”

Is there a way to save my password for App? Why do I have to keep logging back into App?
We know there's is an issue causing customers to re-login a lot, we are working on it, but in the mean time we recommend using a service like this to make logging in easier.

Re: Mobile app

softech — Fri, 02 Jun 2023 02:55:15 GMT

@LitlLdy could be an iphone/ipad issue. My PM app on Android works well 🙂

let's hope the v2 will be better

Re: Mobile app

LitlLdy — Fri, 02 Jun 2023 02:57:22 GMT

@softech wrote:
@LitlLdy could be an iphone/ipad issue. My PM app on Android works well 🙂
let's hope the v2 will be better

@softech , I wondered if it worked differently on different devices. Thats why it’s good to share feedback on our experiences so we can learn from others! Thank you! 🙂