topic Re: I need to transfer my koodo prepaid number to my new public line in Get Support

I need to transfer my koodo prepaid number to my new public line

Shaikh1 — Fri, 02 Jun 2023 01:00:48 GMT

My koodo number is() . I want this number for my new puclic mobile number which is my new line ()

Re: I need to transfer my koodo prepaid number to my new public line

LitlLdy — Fri, 02 Jun 2023 00:54:26 GMT

@Shaikh1 , for privacy & security reasons please remove your phone number from your post! This is a public/open forum that you’re posting on. Sorry.

Re: I need to transfer my koodo prepaid number to my new public line

softech — Fri, 02 Jun 2023 00:53:28 GMT

@Shaikh1 for porting from Koodo Prepsid, since you have activated already, please submit ticket with support and ask them to help porting

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I need to transfer my koodo prepaid number to my new public line

pmbc — Fri, 02 Jun 2023 01:00:17 GMT

@Shaikh1 Please remove your phone numbers from this public post. As @softech has posted contact support for porting from Koodo prepaid to PM. For some reason there's something special that requires CS Agent to intervene in this port. Contact them here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to transfer my koodo prepaid number to my new public line

Shaikh1 — Fri, 02 Jun 2023 01:05:18 GMT

Thank you I contacted and removed the numbers. How long does it normally take?

Re: I need to transfer my koodo prepaid number to my new public line

HALIMACS — Fri, 02 Jun 2023 01:07:05 GMT

@pmbc

The reason porting from Koodo pre-paid to Public Mobile requires CSA assistance is that they share the same system.

This is because TELUS owns Koodo and Public Mobile and PM piggybacks on Koodo's pre-paid systems.

In effect, it's not the traditional 'port' which is occurring, rather just moving provider from Koodo to PM in their system.

Re: I need to transfer my koodo prepaid number to my new public line

pmbc — Fri, 02 Jun 2023 01:07:55 GMT

@HALIMACS Thanks for the explanation, makes sense.

Re: I need to transfer my koodo prepaid number to my new public line

HALIMACS — Fri, 02 Jun 2023 01:31:25 GMT

@Shaikh1

Really it's hit or miss.

But you should notice that the public mobile service will become fully functional within a few hours once the ticket has been submitted.

Once your Koodo prepaid service no longer works (presuming you still had some time left in the current cycle), then replace with the Public Mobile SIM card.