topic Need PUK in Get Support

Need PUK

Farmmom3 — Fri, 02 Jun 2023 00:09:27 GMT

We have been with Public Mobile with the same phone for a year. Now this has popped up saying that “SIM CANNOT be accessed. Phone carrier for your PUK code” and we can not use the phone. I’m having troubles submitting a ticket.

Re: Need PUK

pmbc — Fri, 02 Jun 2023 00:08:44 GMT

@Farmmom3 you can send a PM to CS Agent here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need PUK

HALIMACS — Fri, 02 Jun 2023 00:09:37 GMT

use option #2 @Farmmom3

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.