topic Account. in Get Support

Account.

JayCee1 — Thu, 01 Jun 2023 23:24:44 GMT

I portered a number from a different provider yesterday. Went okay with registering the email address and payment for the plan. Tried to check the account and when the email was used to login, there was none.

What to do here? Re-register when the number is already tied to an account?

Re: Account.

pmbc — Thu, 01 Jun 2023 23:30:12 GMT

@JayCee1 What do you mean there was none? You were unable to login to the account? Is the service running on your phone with your number? Is your old SIM still working? If not I can provide you with the number to reach the porting team to look into it.

Re: Account.

esjliv — Thu, 01 Jun 2023 23:43:06 GMT

@JayCee1 - yeah, I am unclear what the issue is. Are you having difficulty logging into your My Account?

Try again, using an incognito tab or different browser.