topic Re: Usage history download in Get Support

Usage history download

hemmjay — Thu, 01 Jun 2023 22:27:02 GMT

Hi,

Usage history download is not working as it was before the website upgrade. Before, you would select a date range, apply the filter, and then the download link would download the usage history for the selected date range. Now, the download button only download what is displayed on the screen. So instead of being able to download for about 90 days of usage history, I can barely download one day.

Thanks.

Re: Usage history download

softech — Thu, 01 Jun 2023 22:29:18 GMT

@hemmjay Yes, in the old My Account, the Download actualy download the whole 90 days history

this new one, regardless what you do , only 3 days

I have tagged the Community manager on another post and hope this can be resolved shortly

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/991452#M60783

Re: Usage history download

Yummy — Thu, 01 Jun 2023 22:33:10 GMT

When I pick 90 days it downloads only a previous month. So yes, something is VERY off at PM.

Complain to agent, open a ticket...

Re: Usage history download

pmbc — Thu, 01 Jun 2023 22:35:12 GMT

Nice one @hemmjay you found another bug. Hopefully it gets addressed soon.

Re: Usage history download

John-Q-Public — Sun, 20 Aug 2023 20:15:24 GMT

For cryin' out loud, PM, how hard can this be??

PLEASE, fix the usage download! It's ridiculous how long this, and other issues, take to fix!

(P.S.: I have been in IT for four decades, and am knowledgeable in programming and websites.)

Re: Usage history download

John-Q-Public — Sat, 09 Sep 2023 15:05:39 GMT

Take heart, Usage History Glitch Sufferers!
I have proposed a workaround here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-issue-a-Workaround/m-p/1051735
Hope this helps!