Delivery of cards

Dmyto — Thu, 01 Jun 2023 21:38:44 GMT

11 мая 2023 года я купил несколько карточек для моей семьи, но до сих пор, 1 июня 2023, я их не получил. Что мне нужно сделать?

Re: Delivery of cards

softech — Thu, 01 Jun 2023 21:40:19 GMT

@Dmyto

Sim card order?

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
Then click "Contact Us". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Delivery of cards in Get Support

Delivery of cards

Re: Delivery of cards