topic Re: Charged twice today in Get Support

Charged twice today

Mom2023 — Thu, 01 Jun 2023 21:19:15 GMT

Someone please reverse the charge I was charged twice - June

Re: Charged twice today

softech — Thu, 01 Jun 2023 21:20:14 GMT

@Mom2023

can you confirm with your credit card if one of the two charges is indeed a pending charge?

Also, log in to My Account in private browsing mode and check the Payment History page https://myaccount.publicmobile.ca/en/account/payment/payment-history to confirm whether PM has charged you once or twice.

If PM really has really charged you twice, open a ticket with support.

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Charged twice today

Handy1 — Thu, 01 Jun 2023 21:20:54 GMT

@Mom2023 Check credit card is one charge pending and the other is posted ? If so the pending charge should fall off … but here’s how to get refund if owed

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Charged twice today

pmbc — Thu, 01 Jun 2023 21:23:02 GMT

You'll need to reach out to the CS Agent. You can reach there here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice today

Mom2023 — Thu, 01 Jun 2023 21:27:27 GMT

no both payments are through none pending

Re: Charged twice today

softech — Thu, 01 Jun 2023 21:28:44 GMT

@Mom2023 then please open a ticket with PM Support as stated above

And curious, is this your first renewal since joining PM? Wonder if the duplicated charges came from activation

Re: Charged twice today

Handy1 — Thu, 01 Jun 2023 21:29:34 GMT

@Mom2023 Message support directly here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.