topic Re: Trouble Porting a Number in Get Support

Trouble Porting a Number

EricAnnice — Sun, 11 Jun 2023 15:33:29 GMT

@CS_Agent

The link to submit a ticket isnt working and the chatbot said to use this method.

I want to transfer a number from a VOIP service.

Account activation is asking to "Confirm for full access".

Thesaasks for a 6 digit code has been sent to the number.

The VOIP phone receives no calls or messages with a code.

Re: Trouble Porting a Number

softech — Thu, 01 Jun 2023 20:32:31 GMT

@EricAnnice wrote:
@CS_Agent
The link to submit a ticket isnt working and the chatbot said to use this method.
I want to transfer a number from a VOIP service.
Account activation is asking to "Confirm for full access".
Thesaasks for a 6 digit code has been sent to the number.
The VOIP phone receives no calls or messages with a code.

@EricAnnice it might not need the 6 digits code , depends on the VoIP provider

Look like you already put in the request, please remember porting from VoIP provider could take couple days, as many as 7 days

There is a number to call to talk to live support, they can confirm if you put in everything correctly and confirm that on 6 digits code is needed. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them.

Re: Trouble Porting a Number

pmbc — Thu, 01 Jun 2023 20:34:02 GMT

@EricAnnice You can contact CS Agent here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Porting a landline could take up to 7 days.

Re: Trouble Porting a Number

EricAnnice — Thu, 01 Jun 2023 20:37:02 GMT

Thank you very much.

The thing is, everything I log into the account it returns me to that stage of the activation.

The desired phone number appears in the SIM info, but the VOIP is still active.

If it's a case of waiting, I have no problem with that but I don't want to wait needlessly if there's a step that was done wrong or incomplete.

Re: Trouble Porting a Number

softech — Thu, 01 Jun 2023 20:39:06 GMT

@EricAnnice then I am afraid your activation might not have completed

check credit card to see if PM charged you

also, check here to see if your number can be ported into here, while most numbers can be ported into PM, not all

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Trouble Porting a Number

pmbc — Thu, 01 Jun 2023 20:39:20 GMT

@EricAnnice That's fair. The number shows in the profile as that's the number you want to port. If you're unsure it doesn't hurt to contact the port team just to see if they're waiting for any info. I can forward you the number for that team just to put your mind at ease.

Re: Trouble Porting a Number

hTideGnow — Thu, 01 Jun 2023 20:47:04 GMT

HI @EricAnnice are you activating physical or eSIM?

does the sim work? make a call and see if it works

Re: Trouble Porting a Number

EricAnnice — Thu, 01 Jun 2023 20:56:45 GMT

Big thank you to @softech and @pmbc

All sorted with an agent.

Seems the system can't send codes to VOIP or landlines.

But the port has been confirmed and should happen by Monday.