topic Re: Plan Upgrade in Get Support

Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 15:28:40 GMT

Good morning,

I just installed the new PM App. I successfully signed into my account, and tried to upgrade my plan to the new promotional offer - $39 for 20 GB to be effective on my renewal date. Now, I’m not sure if I was successful in doing so because the app stopped working. I know there have been some hiccups with this new app, and that they are being worked on, but how do I find out if my upgrade is going to happen on my renewal date when I can’t access anything?

Thank you

Re: Plan Upgrade

softech — Thu, 01 Jun 2023 15:31:07 GMT

@TessieBoo

try to login My Account again using Incognito mode from a web brower and see what you see

https://myaccount.publicmobile.ca/

Also, check the payment history page to confirm they took the money

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Let us know what you see

Re: Plan Upgrade

hairbag1 — Thu, 01 Jun 2023 15:32:08 GMT

@TessieBoo

can you log in on a laptop and check if the renewal is scheduled to happen as you anticipate ?

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 15:36:17 GMT

Thank you, I will try that. They will not have taken the payment as I chose for the change to take place on my next renewal. Also, I’ve been having trouble with my password not working….sometimes it’s accepted and sometimes it’s not. Guess I’ll have to try changing it again.

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 15:37:15 GMT

Thank you. I will try that too.

Re: Plan Upgrade

Handy1 — Thu, 01 Jun 2023 15:37:58 GMT

@TessieBoo check your my account , you should see this on your subscription / add on tab

Re: Plan Upgrade

DennyCrane — Thu, 01 Jun 2023 15:43:57 GMT

You can see if it's scheduled in the app or on the website.

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 16:34:45 GMT

Thank you for your reply. I have made my upgrade through my browser in incognito, and everything is fine. But, the app is still not working, and even through my browser, I can’t sign out of my account. Very strange stuff going on…..

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 16:35:27 GMT

Everything seems fine now, thank you!

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 16:36:52 GMT

Thanks again. Everything seems fine now.

Re: Plan Upgrade

Handy1 — Thu, 01 Jun 2023 16:37:02 GMT

@TessieBoo We happy you got it all figured out 🙂

Re: Plan Upgrade

hTideGnow — Thu, 01 Jun 2023 16:37:45 GMT

HI @TessieBoo

for app, try to uninstall it and reinstall

for Browser, try login using Incognito/Private/Secret mode, maybe it will work better without the cache problem

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 16:37:54 GMT

Thank you. Yes, I saw this.

Re: Plan Upgrade

TessieBoo — Thu, 01 Jun 2023 16:40:56 GMT

Thank you. Will uninstall and reinstall. Will let you know what happens later.

Re: Plan Upgrade

Jacobbbb — Thu, 01 Jun 2023 19:56:31 GMT

i have the same question and exact same scenario plz help.

Re: Plan Upgrade

softech — Thu, 01 Jun 2023 19:58:20 GMT

@Jacobbbb So, the plan change supposed to be today ?

Couple things to do

1. since if could be just browser cache program, please login My Account using Incognito mode. Check if plan details show the correct one and if PM charged you from Payment history

2. check your cc to see if PM charged you the correct amount

Re: Plan Upgrade

DennyCrane — Thu, 01 Jun 2023 20:10:31 GMT

Read this very thread. There's your help.