topic Re: Problem with Daughter's Account needs Immediate Attention in Get Support

Problem with Daughter's Account needs Immediate Attention

Bebrew — Thu, 01 Jun 2023 20:05:15 GMT

My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid. This has made it impossible to access her info in order to insert an update to the information.

Re: Problem with Daughter's Account needs Immediate Attention

softech — Thu, 01 Jun 2023 20:09:05 GMT

@Bebrew With the current EverSafe id, since she likely has not created one yet, and without a working email, I don't think she can login without support help

please open a ticket with support and seek assitance.

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Problem with Daughter's Account needs Immediate Attention

pmbc — Thu, 01 Jun 2023 20:09:15 GMT

@Bebrew You can create an Eversafe account without actually having access to the email address used to register. You will need access to the phone for a SMS 2FA code. Go through the login process, create the account using the old defunct email address. Once done, you can change the email address yourself to a current one.

Go to profile, manage EverSafe ID, change email address. You'll get another SMS message to validate the email change.