topic Re: Hotspot in Get Support

Hotspot

flipper26 — Thu, 01 Jun 2023 17:32:57 GMT

I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com and have also tried isp.sp.mb with user name/password both blank. I've tried turning wi-fi off and on, turning the phone off and on but nothing is working. I've never had a problem before with other providers in creating a personal hotspot - connected immediately. Does PM not allow this? Any other suggestions?

Re: Hotspot

softech — Thu, 01 Jun 2023 17:35:59 GMT

@flipper26 first PM does not block Personal hotspot

try this

Some other suggestion if rebooting the phone didn't help

1. Try to reset the network settings

2. To to reseat the sim card. Turn off the phone, remove the sim for a minute before you put it back in and setup Hotspot again

3. Check APN, go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and Leave Username and Password blank.

Re: Hotspot

Handy1 — Thu, 01 Jun 2023 17:40:36 GMT

@flipper26 On iPhone go to settings > cellular >personal hotspot >toggle allow others to join

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 17:49:12 GMT

Thanks but I've done that several times already.

Re: Hotspot

pmbc — Thu, 01 Jun 2023 17:52:20 GMT

@flipper26 Creating a hotspot should absolutely work. Some things to test,

- mobile data is working OK on the phone itself?

- Are you able to connect to the hotspot from the laptop? Does the phone show 1 device connected to the hotspot? Does it show connected but no internet or does it just not connect to the hotspot? You might want to try changing the password for the hotspot and re-entering that password on the laptop for the hotspot.

Re: Hotspot

softech — Thu, 01 Jun 2023 17:54:08 GMT

@flipper26 did you try the 2 suggestions above?

network reset and the one about PERSONAL HOTSPOT / APN -> sp.mb.com and leave username password blank

and update your iOS and Carrier profile

Re: Hotspot

hycm53 — Thu, 01 Jun 2023 18:05:42 GMT

@flipper26 wrote:
I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com and have also tried isp.sp.mb with user name/password both blank. I've tried turning wi-fi off and on, turning the phone off and on but nothing is working. I've never had a problem before with other providers in creating a personal hotspot - connected immediately. Does PM not allow this? Any other suggestions?

If you use Windows 11 then go to "Network & Internet" , click "WIFI", click "Show available networks", click "Your name's iPhone", click "connect".

Re: Hotspot

softech — Thu, 01 Jun 2023 18:08:25 GMT

@flipper26

do you see any app related with Hotspot is tooged off for Mobile data?

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:08:56 GMT

Yes, as I said in my post, I can see "iphone" in available networks but it won't let me connect to it. Can't even get to the enter password stage.

Re: Hotspot

softech — Thu, 01 Jun 2023 18:10:27 GMT

@flipper26 check this info post, could be very helpful (thanks @CalgaryBen )

https://productioncommunity.publicmobile.ca/t5/Get-Support/FYI-iOS-and-APNs/m-p/323395/highlight/true#M162919

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:10:41 GMT

The APN was already correctly set, IOS is the most current. Not sure where I update the Carrier profile (on iphone everything is current).

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:12:07 GMT

Mobile is working fine on the phone itself. No, I can't connect from the laptop. I can see it as an available network but it won't let me connect, can't even get to the enter password stage. If I choose connect automatically tells me I can't access it and if I choose manual it just grinds and grinds.

Re: Hotspot

softech — Thu, 01 Jun 2023 18:12:59 GMT

@flipper26 carrier profile is very important to iPhone, it is the full APN settings there, all the hidden details (unlike Android, we can update it anyway we like)

Make sure that your device is connected to Wi-Fi or a cellular network.
Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

Re: Hotspot

hycm53 — Thu, 01 Jun 2023 18:14:05 GMT

@flipper26 wrote:
Yes, as I said in my post, I can see "iphone" in available networks but it won't let me connect to it. Can't even get to the enter password stage.

I guess you may need reset windows settings, follow these steps:

https://answers.microsoft.com/en-us/windows/forum/all/cant-connect-to-windows-11-hotspot/ca3ab2b8-f8cf-410a-a677-afc517b913e2

Re: Hotspot

pmbc — Thu, 01 Jun 2023 18:14:39 GMT

@flipper26 wrote:
Mobile is working fine on the phone itself. No, I can't connect from the laptop. I can see it as an available network but it won't let me connect, can't even get to the enter password stage. If I choose connect automatically tells me I can't access it and if I choose manual it just grinds and grinds.

Couple things I would try,

- old fail safe, try to reboot the phone and see if that makes any difference

- make sure wifi is turned on, on the phone

- you could try to connect via USB/lightning cable to see if you can connect with a wired connection to the phone

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:17:07 GMT

Thanks for your reply but in my original post, I have already rebooted the phone, and connected the lightning cable to the laptop.

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:17:43 GMT

Thanks I will check out this link.

Re: Hotspot

flipper26 — Thu, 01 Jun 2023 18:18:32 GMT

Thanks, I will have a look.

Re: Hotspot

pmbc — Thu, 01 Jun 2023 18:19:55 GMT

@flipper26 wrote:
Thanks for your reply but in my original post, I have already rebooted the phone, and connected the lightning cable to the laptop.

fair enough my bad. Have you tried rebooting the laptop? Obviously not ideal but simplest places to start is to reboot the devices. Have you tried connecting other devices to the hotspot to see if you're seeing the same issue?

Re: Hotspot

hycm53 — Thu, 01 Jun 2023 18:20:07 GMT

@flipper26 wrote:
Thanks I will check out this link.

Please update if that can help you. From your posts, I think it's windows problem, not your iPhone or PM end.