topic Re: Usage History in Get Support

Usage History

gbranscombe23 — Mon, 24 Apr 2023 18:30:46 GMT

I am trying to get usage history for the past 30 days but it is only giving the last few days.
Thanks

Re: Usage History

pmva — Mon, 24 Apr 2023 18:33:59 GMT

@gbranscombe23

When you go to look at usage history click the filter button and you can select various date ranges.

Re: Usage History

jcple — Mon, 24 Apr 2023 19:44:02 GMT

There is a drop down menu under 'Date Range' Options from 7, 15, 30, 60, 90 & Custom Days. You can also filter the 'Usage Type' you want to see. Once you have selected your preference click "Apply Filter"

https://selfserve.publicmobile.ca/en/account/plan/usage-details

Re: Usage History

softech — Mon, 24 Apr 2023 19:46:47 GMT

@jcple @gbranscombe23 @pmva

please note the filter on usage page has a glitch. It is advised to download the full usage in XLS and then filter using Excel aft

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/848776

Re: Usage History

dizzydino — Thu, 01 Jun 2023 17:15:59 GMT

You can also filter the 'Usage Type' you want to see. Once you have selected your preference click "Apply Filter"

Nope, no such filter for USAGE TYPE
Also, when I try to DL it, it only gives me three days.

Re: Usage History

softech — Thu, 01 Jun 2023 17:22:03 GMT

@dizzydino on this new My Account, the Usage type is removed

Please download the full usage log and filter using Excel locally

Re: Usage History

softech — Thu, 01 Jun 2023 18:03:29 GMT

@dizzydino you are correct, the download usage only 3 days. No good!!

do you have an Android? use your Mobile data usage there, it tells you everything

Re: Usage History

dizzydino — Thu, 01 Jun 2023 18:23:51 GMT

I manage many family phones and so the apps are useless to me.

Re: Usage History

dizzydino — Thu, 01 Jun 2023 18:26:23 GMT

Removed?
A temporary solution for a crappy situation?
The DL only gives three days, if you read my comment completely, you would have noticed it.

Re: Usage History

John-Q-Public — Fri, 21 Jul 2023 01:57:56 GMT

Ping!

Here it is July 20, and the problem persists. And of course, not a peep from PM.

I have tried various filters, all the way up to 90 days, and "Custom", and I still only get 7 days at a time (yes, 7, not 3).

Furthermore, as the web page itself shows only three days at a time, I have to go through the pages (only 4 pages shown at a time) until I find an appropriate "match" page, by which I mean that the pages/downloads don't seem perfectly sequential. So, I have to download a bunch of pages, import and combine, remove duplicates, sort, then add to the 'master' sheet I use for my own usage analysis.

In the end, the process is way too wonky and laborious. IT SHOULD NOT BE THIS HARD!!!

P.S.: Why is the PM website always so sssssllloooowwww??? Is it running on a Commodore 64?

Re: Usage History

softech — Fri, 21 Jul 2023 02:25:23 GMT

@John-Q-Public

yes, the download all usage does not work with the current My Account's usage history. Only way is to go one page at a time. Sad 😞