topic Re: Data Usage Appears as NaN in Get Support

Data Usage Appears as NaN

InternM010 — Thu, 25 May 2023 03:51:49 GMT

I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!

Re: Data Usage Appears as NaN

DDM69 — Thu, 25 May 2023 04:08:52 GMT

@InternM010

I used the search bar at the top of the page:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Checking-Data-Usage/m-p/985007

Re: Data Usage Appears as NaN

saharding0005 — Thu, 25 May 2023 04:10:12 GMT

Options

@InternM010 you can open a proper ticket, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Data Usage Appears as NaN

mcyrz — Thu, 25 May 2023 14:37:46 GMT

I have the same problem. I cannot see a way to open a ticket.

Re: Data Usage Appears as NaN

softech — Tue, 30 May 2023 10:03:53 GMT

@InternM010 @mcyrz PM has fixed the usage counter problem, it is now showing the correct usa

Re: Data Usage Appears as NaN

mcyrz — Thu, 01 Jun 2023 16:34:31 GMT

Looks to be fixed now.

Re: Data Usage Appears as NaN

softech — Thu, 01 Jun 2023 16:35:13 GMT

@mcyrz Yup. All good now 🙂