topic Re: Not recieving calls in Get Support

Not recieving calls

mbella — Thu, 01 Jun 2023 15:53:23 GMT

@CS_Agent - I am not able to receive calls, I can call out, and all incoming calls go straight to voicemail

Re: Not recieving calls

Handy1 — Thu, 01 Jun 2023 15:54:22 GMT

@mbella Sounds like your port didn’t go through , I’ll send you number for live support to restart the port request

Re: Not recieving calls

hairbag1 — Thu, 01 Jun 2023 15:54:44 GMT

@mbella

are you a newer PM customer ? Have you successfully ported your old number in to your new PM account ?

Re: Not recieving calls

mbella — Thu, 01 Jun 2023 15:54:56 GMT

Thank you.

Re: Not recieving calls

Handy1 — Thu, 01 Jun 2023 15:55:45 GMT

@mbella Check you community in box already sent it to ya

Re: Not recieving calls

hairbag1 — Thu, 01 Jun 2023 15:56:40 GMT

@mbella

watch the little envelop icon on top right side of this page will be highlighted when he sends your info.

Re: Not recieving calls

mbella — Thu, 01 Jun 2023 15:57:04 GMT

I received it, thank you

Re: Not recieving calls

ioncewasaninja — Fri, 09 Jun 2023 01:40:43 GMT

Did you ever solve this problem. I have the same problem @mbella

Re: Not recieving calls

softech — Fri, 09 Jun 2023 01:45:15 GMT

@ioncewasaninja

did you just join PM and requested porting your number into PM ?

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins? If you miss that, the porting was not completed and hence you are not receiving incoming calls. There is a number you can call to talk to live support and re-trigger the process. I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: Not recieving calls

Bal19 — Fri, 09 Jun 2023 04:20:18 GMT

Hi,

could I get this number as well. Thank you!