topic Re: My phone in Get Support

My phone

Queenie73 — Thu, 01 Jun 2023 15:31:32 GMT

I have put my minutes on my phone but yet my phone still isn't working!

Re: My phone

softech — Thu, 01 Jun 2023 15:33:26 GMT

@Queenie73 you are on the $15 plan?

you added 500 minutes for Canada calling?

please reboot the phone once more and see if it works

also, login to My Account using Incognito mode to see if the addon shows there, check payment history to see if PM took the money for the addon correclty

Re: My phone

hTideGnow — Thu, 01 Jun 2023 15:36:02 GMT

H @Queenie73

Reboot your phone

and when you makes calls, was it just not connected or still tell you that you don't have enough minutes?

Re: My phone

hairbag1 — Thu, 01 Jun 2023 15:37:22 GMT

@Queenie73

can you text still ?

Are you able to receive calls right now ?

Re: My phone

Handy1 — Thu, 01 Jun 2023 15:41:06 GMT

@Queenie73 First try to reboot the phone

Re: My phone

Queenie73 — Thu, 01 Jun 2023 15:45:53 GMT

I have done that

Re: My phone

Queenie73 — Thu, 01 Jun 2023 15:46:27 GMT

I cannot receive calls or make calls

Re: My phone

softech — Thu, 01 Jun 2023 15:47:28 GMT

HI @Queenie73

did you check My Account again using Incognito mode to see if the addon shows there?

since you cannot receive incoming calls as well, it is not just the minutes addon,

try this: click Reset All networks (this will also delete your saved Wifi , but you can add them back easily)

if sitll does not work, you need to open ticket with support by message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone

Handy1 — Thu, 01 Jun 2023 15:48:47 GMT

@Queenie73 Time to open a ticket then if your account active and not working , support may need to reset your account

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: My phone

Queenie73 — Thu, 01 Jun 2023 15:50:18 GMT

It shows I have 78 dollars in my account and my phone plan is only 60$ and it was put on yesterday at noon,everytime I try to call out it says your call cannot be completed please check the number,then I call *611 it says I have 78$

Re: My phone

Queenie73 — Thu, 01 Jun 2023 15:50:40 GMT

I'm on the 60$ plan

Re: My phone

softech — Thu, 01 Jun 2023 15:52:04 GMT

HI @Queenie73 You don't need the minutes update then

Again, first to try to click Reset all Networks and test again

If still does not work, it could be a local network issue instead, you can test in different area again

but also message support to open the ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone

BKNS27 — Thu, 01 Jun 2023 16:30:51 GMT

@Queenie73

Check to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map

Re: My phone

Queenie73 — Thu, 01 Jun 2023 17:34:27 GMT

No outages

Re: My phone

Queenie73 — Sat, 03 Jun 2023 14:23:32 GMT

No outages