topic Re: My eSIM didn't download in Get Support

My eSIM didn't download

MelissaC — Sun, 04 Jun 2023 05:21:34 GMT

I switched from Roger's to PM today and the eSIM didn't download. I tried everything to find the QR ti scan again, nothing. I can't submit a ticket and even though it's during business hours I can't seem to speak to someone. Can someone please help me? I hate to go back to Roger's but I'm out of options without a working phone. And if I go back to them I'll be billed form two companies ies when I don't have this eSIM.

Re: My eSIM didn't download

softech — Thu, 01 Jun 2023 15:39:32 GMT

@MelissaC

Hi, if it didn't download , it is not completed,

There has been some problem with eSIM activation, so please open ticket with them, they can resend you the QR code

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My eSIM didn't download

Handy1 — Thu, 01 Jun 2023 15:40:25 GMT

@MelissaC Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: My eSIM didn't download

MelissaC — Thu, 01 Jun 2023 15:42:15 GMT

I do appreciate the reply but I tried submitting a ticket over 10 times, it says I cannot send a ticket. It's all errors. I can't even speak to an agent during hours online. I'm a bit flustered. If the ticket system worked it would be ok but it doesn't. It's down.

Re: My eSIM didn't download

softech — Thu, 01 Jun 2023 15:42:56 GMT

@MelissaC

use my link to private message and it will work, trust me

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My eSIM didn't download

Handy1 — Thu, 01 Jun 2023 15:43:27 GMT

Try again

Right here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: My eSIM didn't download

MelissaC — Thu, 01 Jun 2023 15:44:09 GMT

OK I'll try that now that I'm in the community. Hopefully works. It's just the eSIM I need. Thank you.

Re: My eSIM didn't download

hTideGnow — Thu, 01 Jun 2023 15:44:09 GMT

HI @MelissaC

yes, open ticket with Chatbot does not work, but direct message will do. please message : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My eSIM didn't download

MelissaC — Thu, 01 Jun 2023 15:51:38 GMT

I sent a message - pretty sure it went through.

Re: My eSIM didn't download

softech — Thu, 01 Jun 2023 15:54:45 GMT

Perfect @MelissaC

Check the inbox for support's reply. They will re-send you the QR code, once installed, it should work.

If any issue after the eSIM profile installed, let us know

Re: My eSIM didn't download

MelissaC — Thu, 01 Jun 2023 15:56:16 GMT

Do you know roughly how long on average for a reply? Can it be like a 24-48hrs ? I'm just not sure, New.

Re: My eSIM didn't download

LitlLdy — Thu, 01 Jun 2023 16:41:47 GMT

@MelissaC wrote:
Do you know roughly how long on average for a reply? Can it be like a 24-48hrs ? I'm just not sure, New.

@MelissaC ,

During Business hours you could receive a response within 30 minutes, during peak times, expect a maximum wait time of 48 hours.

Customer Support Agents are available from:

Monday to Sunday: 9AM to 10PM EST

You can check out this section below in your spare time for some helpful information 🙂

“Help Articles”