topic Re: Invalid Phone number in Get Support

Invalid Phone number

Jamal343 — Thu, 01 Jun 2023 14:57:40 GMT

Hello

I am not sure if I missed a step at registration!

PM will be my main and only phone, I tried to change the phone at CRA, they say it is Invalid phone number!!

Please Help

(343) 262-XXXX is not valid. However, 343 is a valid area code. Check that you entered 262 correctly.

Re: Invalid Phone number

softech — Thu, 01 Jun 2023 14:58:58 GMT

@Jamal343 wrote:
Hello
I am not sure if I missed a step at registration!
PM will be my main and only phone, I tried to change the phone at CRA, they say it is Invalid phone number!!
Please Help
(343) 262-XXXX is not valid. However, 343 is a valid area code. Check that you entered 262 correctly.

@Jamal343 are you receiving incoming calls? was that a number you port from a landline before?

Re: Invalid Phone number

Handy1 — Thu, 01 Jun 2023 14:59:17 GMT

@Jamal343 First

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Invalid Phone number

hairbag1 — Thu, 01 Jun 2023 14:59:21 GMT

@Jamal343

can you get someone else to call you to see if the problem is your number.

Re: Invalid Phone number

softech — Thu, 01 Jun 2023 15:00:31 GMT

@Jamal343 just checked, your number is a not from a landline.

if you are getting incoming calls and text, then it is strictly an issue on CRA side, open ticket with them

Re: Invalid Phone number

Jamal343 — Thu, 01 Jun 2023 15:00:38 GMT

The phone is working 100% sending and receiving ... But the system at CRA would not allow to enter it, it is not accepted!

Re: Invalid Phone number

Jamal343 — Thu, 01 Jun 2023 15:01:13 GMT

It is a new number that I picked, it was not ported

Re: Invalid Phone number

hTideGnow — Thu, 01 Jun 2023 15:01:58 GMT

@Jamal343 wrote:
The phone is working 100% sending and receiving ... But the system at CRA would not allow to enter it, it is not accepted!

HI @Jamal343 did you check with CRA support? could be their system is having problem at the moment

but how long you joined PM?

Re: Invalid Phone number

hairbag1 — Thu, 01 Jun 2023 15:02:34 GMT

@Jamal343

get ahold of someone at CRA and explain your conundrum...I'm sure the problem is in their end.

Re: Invalid Phone number

Jamal343 — Thu, 01 Jun 2023 15:02:50 GMT

One week 🙂

Re: Invalid Phone number

hairbag1 — Thu, 01 Jun 2023 15:04:24 GMT

@Jamal343

when others call you do they get that same message ??

Re: Invalid Phone number

Jamal343 — Thu, 01 Jun 2023 15:05:27 GMT

Yes sir, my phone is 100% working send and Rec and all

but CRA rejected it, as well if I checked site: https://www.allareacodes.com/343 it says the number is Invalid!