topic Re: Payment in Get Support

Payment

Angela-jo — Thu, 01 Jun 2023 14:33:55 GMT

Hello, I need help with the payment. nothing is working

regards,

Re: Payment

hairbag1 — Thu, 01 Jun 2023 14:36:16 GMT

@Angela-jo

dial 611 to pay with yourt on-file credit card, you'll need your PM pin number.

Alternative is to get payment vouchers then dial 611 to add'em to the acct.

Re: Payment

softech — Thu, 01 Jun 2023 14:36:36 GMT

@Angela-jo what have you tried?

you tried using My Account to pay? If you already did, wait an hour before you try again or you try other trick below

1. Try to pay from My Account, Payment page

2. try using *611 to to pay if you know the 4 digits PIN

If both do not work

you can buy a voucher from SDM/711/Shell for quick workaround, then load the voucher using *611 (no 4 digits account pin needed)

then open ticket with PM support via private message:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

BKNS27 — Thu, 01 Jun 2023 14:36:43 GMT

@Angela-jo

Did you create an Eversafe ID to login to your account to make a payment?

What have you tried so far so we know how to help.

Re: Payment

hTideGnow — Thu, 01 Jun 2023 14:42:42 GMT

HI @Angela-jo what error you got and what did you try?

is your service suspended already?

Re: Payment

Angela-jo — Thu, 01 Jun 2023 14:46:28 GMT

Thanks but i dont have my pin number

Re: Payment

softech — Thu, 01 Jun 2023 14:47:58 GMT

@Angela-jo You can get a voucher from stores mentioned above to get your service back first

and open ticket with support , check if they find out anything wrong

Re: Payment

Angela-jo — Thu, 01 Jun 2023 14:51:13 GMT

No i have never created a Eversafe ID to login... how can i do that? yes my account is already suspended . i was away just arrived yesterday morning

Re: Payment

Angela-jo — Thu, 01 Jun 2023 14:53:37 GMT

ok thanks

Re: Payment

softech — Thu, 01 Jun 2023 14:54:53 GMT

@Angela-jo

You already logged in using EverSafe, just not completed the process yet 🙂

you are now login to this account @Angela-jo with the same email you used to login My Account? if so, click My Account https://myaccount.publicmobile.ca/ and follow the steps to link the phone number to your EverSafe ID

Re: Payment

BKNS27 — Thu, 01 Jun 2023 15:00:40 GMT

@Angela-jo

There are 2 ways to create Eversafe ID to login to your account to make payments. This is all new on PM in the last week.

The is a new PM app or simply login to self serve account and create Eversafe ID with your registered email address but you might need to create a new password containing upper case, lower case, number and symbol.

Note that your Community email will change to the registered email.