topic Re: plan renewal in Get Support

plan renewal

terrilb98 — Thu, 01 Jun 2023 14:36:08 GMT

@CS_Agent in our Community

I requested to change my plan on its renewal date. I was charged 57.50 on may 30th but my plan is still only the $25 plan with no additional funds in my account

Re: plan renewal

softech — Thu, 01 Jun 2023 14:37:44 GMT

@terrilb98 check My Account using Incognito mode first. Maybe you were just reading old cache page, and very likely the reason

Re: plan renewal

BKNS27 — Thu, 01 Jun 2023 14:38:48 GMT

@terrilb98

Did you refresh the website page?

Also,try rebooting your phone by powering it off then back on.

Re: plan renewal

hairbag1 — Thu, 01 Jun 2023 14:47:58 GMT

@terrilb98

try this first...

added newer image

Re: plan renewal

hTideGnow — Thu, 01 Jun 2023 14:41:22 GMT

HI @terrilb98 if they charged you , it is just a browser problem

you can login again but use Incognito/Private/Secret mode and you should see the new plan details

Re: plan renewal

Handy1 — Thu, 01 Jun 2023 14:45:15 GMT

@terrilb98 Did you happen to hit change plan now instead of next renewal by accident ?…also Check credit card does one charge show pending and the other posted , if so the pending charge should fall off

Re: plan renewal

terrilb98 — Fri, 02 Jun 2023 17:16:28 GMT

no it is not a browser problem....this has been on going since May 30th

Re: plan renewal

terrilb98 — Fri, 02 Jun 2023 17:18:03 GMT

In the middle of May I requested my plan change on the renewal date of May 30th. On May 30 I was charged 57.50 as I expected however, my plan did not change nor are their any additional funds in my account....nothing is "pending" only one charge of $57.50 Not a cache or a browser issue

Re: plan renewal

computergeek541 — Fri, 02 Jun 2023 17:18:39 GMT

Re: plan renewal

computergeek541 — Fri, 02 Jun 2023 17:19:07 GMT

Re: plan renewal

terrilb98 — Mon, 05 Jun 2023 11:46:28 GMT

this is not a redundant thread......I want either my plan i paid for or a credit on my account....who do i talk to?

@CS_Agent

Re: plan renewal

Handy1 — Mon, 05 Jun 2023 11:53:55 GMT

@terrilb98 You would. Need to ask support for a refund

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: plan renewal

softech — Mon, 05 Jun 2023 12:03:22 GMT

@terrilb98 tagging the CS_agent won't help

If you are certain it is not a browser problem, if you already checked using Incognito mode and got the same result, then please open a ticket with support using message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: plan renewal

terrilb98 — Mon, 05 Jun 2023 12:12:41 GMT

thank you...i did not know i could do that.....this is the one thing that bothers me about Public Mobile.....the inability to find help