topic Re: Help in Get Support

Help

Stephannie — Thu, 01 Jun 2023 12:19:24 GMT

I can't log into my account, I don't want to lose my rewards this site/ app is not user friendly at all. I need some onein Tech support to help me

Re: Help

Handy1 — Thu, 01 Jun 2023 12:22:06 GMT

@Stephannie Have you down loaded the new PM app and created a ever safe ID yet

Re: Help

softech — Thu, 01 Jun 2023 12:22:18 GMT

@Stephannie No need to worry

You are now login as @Stephannie on the Community. Did you use the same email address to login My Account before? At this stage, you will just need to link your My Account together, but you need to receive a sms on your phone for this process.

If you don't have the phone beside you , Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Help

selmak — Thu, 01 Jun 2023 14:15:56 GMT

@Stephannie
Please try to reset password, the new passwords need numbers and special characters
After that please try to login, if your sim is not active try resending the pin, you will have option of emailing pin
If all fails you can contact customer support here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

Stephannie — Thu, 01 Jun 2023 15:50:02 GMT

Just did, the website is horrible to work with, 100% not user-friendly, but the thing is I loged into it on May 22 and than may 24 it all change I couldn't log in and can't see my account, I can't change my plan or my credit card...