topic Re: Double Charge in Get Support

Double Charge

Tracy41 — Thu, 01 Jun 2023 13:46:10 GMT

I was charged twice, would like to get this sorted out as soon as possible.

Re: Double Charge

Handy1 — Thu, 01 Jun 2023 13:49:04 GMT

@Tracy41 Check credit card , is one charge pending ? And the other posted ? If so the pending charge should fall off … if not message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Double Charge

softech — Thu, 01 Jun 2023 13:50:24 GMT

@Tracy41

can you confirm with your credit card if one of the two charges is indeed a pending charge?

Also, log in to My Account in private browsing mode and check the Payment History page https://myaccount.publicmobile.ca/en/account/payment/payment-history to confirm whether PM has charged you once or twice.

If PM really has charged you twice, open a ticket with support.

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double Charge

BKNS27 — Thu, 01 Jun 2023 15:06:34 GMT

@Tracy41

Note that any overcharge will remain in your account as credit and will apply to your next bill.

But if you want a refund on the overcharge then contact a CS_Agent as others have suggested.