topic Re: URGENT Porting not working in Get Support

URGENT Porting not working

mani123 — Tue, 04 Jan 2022 20:08:49 GMT

Good evening,

I just signed up for Public mobile and nothing has being ported over? I am not sure if I entered everything correctly. please assist with the URGENT matter.

PM for the account information for any of the PM mods.

thanks.

Re: URGENT Porting not working

mani123 — Mon, 29 Aug 2016 20:48:54 GMT

Also, my wind service is not working so please help with the matter.

Re: URGENT Porting not working

NDesai — Mon, 29 Aug 2016 20:57:05 GMT

What about other Public Mobile services like data, text or calls using new number?

Re: URGENT Porting not working

mani123 — Mon, 29 Aug 2016 21:10:34 GMT

The service is now active. everything is working but am only getting 4g on s7 edge. I did not change any data settings in the mobile networks tab on the phone.

Also the setting is set to lte option already but it only shows 4g not lte?

Re: URGENT Porting not working

NDesai — Mon, 29 Aug 2016 21:10:07 GMT

That's great to hear 🙂

Isn't being on 4g/LTE a good thing?

Re: URGENT Porting not working

mani123 — Mon, 29 Aug 2016 21:13:47 GMT

Speed are different. When I was with Telus before it was huge difference. I'm just wondering if I need to put any new APN settings?

Now it's so.mb.com and it's 8mb for the speed.

Re: URGENT Porting not working

NDesai — Mon, 29 Aug 2016 21:31:13 GMT

Speed should be higher than that. Try entering recommended APN settings.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: URGENT Porting not working

Rockdaddy22 — Mon, 29 Aug 2016 22:27:19 GMT

Keep us updated on your progress if you don't mind

Re: Payment Won't go thru

Shazia_K — Thu, 16 Feb 2017 14:39:19 GMT

Hello @ShadowWarrior,

I'm sorry to hear about this,

Can I please ask you to send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: Payment Won't go thru

ShadowWarrior — Thu, 16 Feb 2017 14:48:34 GMT

@Shazia_K Sent! 🙂

Re: I can make calls but cannot receive calls

Cordell — Thu, 16 Feb 2017 14:55:16 GMT