topic Re: Unable to cancel a request to port from Bell in Get Support

Unable to cancel a request to port from Bell

cathycoles2512 — Thu, 01 Jun 2023 05:38:18 GMT

Hi,

I’m retiring shortly and requested from my company to port my corporate cell number to my personal account. When I followed all the steps, Bell now tells me that they cannot port until PM cancels the request (the number did seem to port but unsuccessfully) I have all permissions from the company I just need PM to cancel the port request.
i have already changed my PM number but this did not cancel the request.
I seem to be in purgatory as Bell cannot release the number to a consumer account until the original port request from PM is cancelled

please help

Re: Unable to cancel a request to port from Bell

softech — Thu, 01 Jun 2023 02:36:04 GMT

HI @cathycoles2512

yes, usually you do not need to do extra steps to cancel the previous porting

But if you need to to actually cancel it, there is a number to call to talk to live support, You can ask them to explicitly stop process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them tomorrow morning as it is now closed for the night

Re: Unable to cancel a request to port from Bell

hTideGnow — Thu, 01 Jun 2023 02:36:09 GMT

HI @cathycoles2512

Submit a ticket with CS agent and ask them to cancel the port:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to cancel a request to port from Bell

BKNS27 — Thu, 01 Jun 2023 04:41:37 GMT

@cathycoles2512

I am assuming you replied to the text with YES with the Bell SIM in your phone. Contact a CS_Agent by private messaging and they will help you cancel the porting request.

If you didn’t reply to the text or reply outside of the 90 minutes window. Porting will be cancelled anyway.

Re: Unable to cancel a request to port from Bell

cathycoles2512 — Thu, 01 Jun 2023 12:11:30 GMT

Thank you softech. I have not received the number in my private messages. Could you please resend the number. I have tried a ticket with no success. Please help.

Re: Unable to cancel a request to port from Bell

softech — Thu, 01 Jun 2023 12:14:34 GMT

@cathycoles2512 sent again. Please check your inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

you can call after 9am EST for live support. Tell us how it goes