topic Re: SIM card in Get Support

SIM card

NicoleL — Wed, 31 May 2023 22:21:14 GMT

I ordered a SIM card for my daughter on may 15th and still have no received it. I just wanted to find out what is happening with it.
thank you

Re: SIM card

hairbag1 — Wed, 31 May 2023 22:22:02 GMT

@NicoleL

delivery could be as long as 3 weeks...usually less though.

Re: SIM card

hTideGnow — Wed, 31 May 2023 22:22:10 GMT

HI @NicoleL it could take as many as 3 weeks for PM to ship sim

but submit a ticket with agent and ask them for order status

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Handy1 — Wed, 31 May 2023 22:22:24 GMT

@NicoleL

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: SIM card

Onedatewonder — Thu, 01 Jun 2023 05:41:20 GMT

The sim cards I ordered on April 28th has not arrived and it is May 31st today. Anyone ordering online should be wary of this and maybe buy from Amazon, or go to a Telus store. Or, seek another provider!