topic Re: How to check if porting a number was successful in Get Support

How to check if porting a number was successful

carlyhylton — Thu, 01 Jun 2023 00:27:34 GMT

I am porting my number from voip Ms which is a service unlike any other carriers. I don’t get any sms messages from them. How can I check if my number has been ported successfully??

Re: How to check if porting a number was successful

NDesai — Thu, 01 Jun 2023 00:30:05 GMT

@carlyhylton If you restart your device and send a text message or a call from your phone. If the text or call goes out from your voip MS transferred number, likely it's successfully transferred or about to. Note that transferring a number from VoIP services can take up to 7 days.

Re: How to check if porting a number was successful

Handy1 — Thu, 01 Jun 2023 00:34:13 GMT

@carlyhylton If your responded YES to the confirmation text to port in the 90 minute window , put PM SIM card in phone and call your number if the PM SIM card rings you did it

Re: How to check if porting a number was successful

carlyhylton — Thu, 01 Jun 2023 00:42:46 GMT

This is very helpful. Yes, when I try to call from my phone it does go through. However, when I receive calls it still goes to my VoIP account. Is there a way to confirm that the port was successful so that I can delete my number from VoIP account? Because I don't want to delete it prematurely and lose the number.

Re: How to check if porting a number was successful

carlyhylton — Thu, 01 Jun 2023 01:00:41 GMT

@CS_Agent Can you please check the status of the porting?

Re: How to check if porting a number was successful

hTideGnow — Thu, 01 Jun 2023 01:14:19 GMT

HI @carlyhylton there is a number to call and you can talk to porting support agent. I will message you the number. Check your Community inbox