topic Re: No referral credit received upon signup in Get Support

No referral credit received upon signup

Caroline123 — Thu, 01 Jun 2023 00:33:04 GMT

Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!

Re: No referral credit received upon signup

hTideGnow — Thu, 01 Jun 2023 00:34:14 GMT

hi @Caroline123 if you have not waited 72 hours yet, please wait

if 72 hours passed, submit ticket with CS agent and they will add it back

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No referral credit received upon signup

Handy1 — Thu, 01 Jun 2023 00:35:44 GMT

@Caroline123 You need support to help with this , please submit a ticket

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: No referral credit received upon signup

pmbc — Thu, 01 Jun 2023 00:36:09 GMT

@Caroline123 It could take a few days for the credit to come through. If you've just signed up I'd wait a few days as CS Agent has been dealing with fallout of system change so they've been busy. If still no notice or credits in a few days, you can contact CS Agent at this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They'll be able to fix you up if it's not automatically done.

Re: No referral credit received upon signup

BKNS27 — Thu, 01 Jun 2023 00:39:39 GMT

@Caroline123

It will take about 72 hours for credits to be put into your accounts.

Your son should have got a text stating

“Cha-ching! You just added to your Refer a Friend Reward-way to go!”.

This will confirm that RAF code was successful.

Re: No referral credit received upon signup

Caroline123 — Thu, 01 Jun 2023 00:41:18 GMT

It has been over a month. He never received a notification or any indication.

I have messaged the CS agents, thanks for your help!